Return window
Tell us within 10 days of delivery that you want to return an item. The parcel itself can reach us afterwards; the notice is what has to land inside the window.
Condition we can accept
Unused and unwashed, every piece in its original wrapping inside the original carton, with the invoice. A set that has been through a dishwasher has been used, and a single missing piece makes a set unsellable.
What we cannot take back
Used or washed sets, anything chipped after delivery, personalised pieces, clearance stock, gift cards, and sets returned without the internal packing that makes a safe return possible.
Damaged, wrong or short
Film the parcel as you open it. A cracked or chipped piece, a shattered item, the wrong pattern or a set short of its piece count is covered if that unboxing video reaches us within 48 hours of delivery. We cover the replacement and the return freight in those cases, and the invoice in the parcel is all the paperwork we need.
Refund timing
Once a return is approved, the refund is processed within 7 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
How to start a return
Email orders@nestoramansion.shop with the order number, a line about what is wrong, and the video if the parcel arrived damaged. Instructions follow within one to two working days, with a pickup where the route allows one.